Collecting payments from patients is one of the most intriguing tasks for medical practices. A number of independent medical practices find this challenging and difficult to go with. Here are some proven practices to collect patient payments that will help your medical practice do it effectively.
Inform your staff how to talk about payments to the patients
It is necessary to educate your staff to be courteous to patients and move with them in a professional manner. While they have a need to talk to patients, they must not confront them. Every patient is worried of their medical condition and the fears about payments can add up to their stress. Being kind to patients and letting them understand that you care to give them the best service by being responsible for their money can enhance their confidence. It is also good to explain them the various payment options.
Enhance communication with the patients
A survey revealed that more than half of patients did not clearly understand their medical costs. Due to this fact, they are prone to misjudge the providers. A good communication with the patients can help them understand the provider better and develop a good opinion about them. In a value based reimbursement model, patient understanding plays a crucial role. Make them feel they are respected and the practice is keen to minimize their expenses.
Payment collection must be done when the patient is onsite
This is one of the best practice to follow. When the patient is right there at the hospital, it is good to finish collecting the payment. When the patient checks-in, collect the co-pays. Designate a staff member to talk to the patients about their balance before they leave your office. Motivate your staff and also offer them some incentives for their performance with regard to collection.
Be ready to accept the form of payment the patient is convenient with
When it comes to collecting payments, be as expansive as possible, which means you must be ready to accept any kind of payment the patient feels convenient with. Some surveys show that patients use at least a few different methods to pay their bills each month.
Make the right use of payment technologies
Some companies send the billing information routinely by email. You must also accept this best practice. You can also send electronic statements to patients immediately as they leave the office. If you do not receive payments till the due date, send reminders worded in a polite way.
Make the best use of patient payments solutions so that you can drive more efficiency across the system.
